Global Operation

Inquiries & Support

Please send us any inquiries/questions by clicking the following link
Otherwise please visit SoluM support site.
SoluM’s customer support team will get back to you within 24 hours.

FAQ

  1. Q 1. What are the benefits of using ESL compared to paper tags?

    Benefits retailers will receive by using ESL
    - Save on labor from having to manual replace paper tags. ESLs are an automated price updating system.
    - Ability to update product pricing and information immediately. Eliminating the time to print a new label and have a store associate replace the tag manually.
    - Price accuracy between shelf label and POS
    - Reduce penalty from price discrepancies
    - Manage and monitor multiple stores shelf level pricing from a single location

    Besides displaying price and product information, ESLs can be used with features such as NFC and LBS to analyze customer shopping patterns. The information from the ESL can be extended to be used as new marketing tools. ESLs with NFC can be used for the consumer to use their smartphones as channel to receive additional product information. This information can be about products, special event coupons, advertisements, as well as product location, all to provide a convenient shopping experience.

  2. Q 2. What functions/features do SoluM ESLs offer?

    - Are functions such as video, color display, & multi-pages supported?
    - Can contents be changed according to different programs?

    SoluM ESL has large product range for the best solution for every need. Our main product lineup is battery powered E-paper solutions with easy installation. Additionally, we offer TFT LCD color pane displays that can used on store shelves for product information, promotion, and even advertisement.

    E-paper products are offered as 3-color solutions to display product information and pricing. The 3-color options are Red/Black/White and Yellow/Black/White. The E-paper products are not full color displays and do not support motion displays.

    - The size of the product ranges from 1” ~ 13”. (Apparel tags to A4 size tags).
    - E-paper graphical product supports multi-pages for additional displays. Additionally, ESL has features such as scheduling, central monitoring and central server.

    - The color display (TFT LCD) is designed according to the width and length of the shelf. It can be linked with ESL to display the price, discount, & promotion, to draw customer attention and improve sales.

  3. Q 3. What kind of information can you display on the tags?

    - Are various fonts supported?
    - Can the display designs be changed?
    - Is vertical writing supported?

    - Graphic tags can display full graphic images, customer’s logo, product’s information, pictures and so on. All fonts are supported
    Display designs can be changed using graphic image transmission systems Vertical writing is supported and image can be rotated

  4. Q 4. What kinds of products can ESL tags be mainly applied to?

    - ESL is effective for products trying to reduce the gap between online and offline prices.
    - ESL are offered for normal and freezer environments, so they are not limited by temperature. Its accessory can use various shelf type and attachment.

  5. Q 5. Is ESL adequate for products that do not need frequent price changing?

    Yes. Even with products that do not change price frequently, using ESL, you can run promos/sales more efficiently as well as use the multi-page feature to provide consumers additional product information. In many cases, the ESLs also offers a more futuristic digital image to the store environment.